Purchased a used car and extended warranty. Two days later the check engine light came on it is was a $7500 fix on a $8500 car that was all of a sudden not covered under the warranty. Had to fight to get back what we paid for the car but they refused to give the full amount and ended losing $1700 they would not give back. Had to get a more expensive car, pay more for the warranty with less time and available mileage. The experience was not a pleasant one and left feeling taken advantage of. Beware of purchasing a used car from them. Would never recommend.

Visited this dealership to learn about the Mazda lineup, and walked out shaking my head. We were met kindly by a person at the front desk, but were turned over to an unenergetic young sales person in Joe. He didn't seem interested in helping or trying to sell us a vehicle. We ended up buying a different brand from a professional dealership and sales person that same day.

Recently had a great experience helping my daughter buy a new Mazda. Our salesperson Rosa and sales manager Mark couldn't have been easier to work with. Showed her a few cars and colors. No high pressure to stay when she wanted to go look at a few other brands. Once she had settled on the Mazda, working the numbers and finalizing a deal was very nice. One of the best car buying experiences I've ever had. Thanks Napleton Mazda!

I looked at many cars and did much research., I ended up buying a Mazda CX 50 from napleton Mazda of Naperville. Gabby was the best sales person on the planet and the dealer treated me fair. I totally recommend.

Easy to business with. No pushy/hokey/high pressure sales tactics. Our salesperson (Brian MacGee) was extremely knowledgeable, patient, helpful, and courteous throughout the entire process. In the end we felt like we were treated fairly and professionally.

Beware of high dollar add-ons and junk fees. My sales process was kind of clunky..Did not buy.

great experience buying my new CX-5. . Tom was very helpful and professional. Walked me through the new bells and whistles that new cars have now, since my last car purchase was in 2017. The whole process took less than one hour. Everyone at the dealership was professional and efficient. Best experience.

Jeff is the best in the business. He truly helps the consumer get the best value for their dollar. A nice personable human who handled our purchase. After being in the business for 29 years, he has extensive knowledge of cars. This dealership knows how to keep the business going. This was the first car purchase I had to complete independently, and I felt zero pressure. Walking into a dealership and being fed tons of information can be nerve-wracking. Jeff gave me advice and his opinions but never pressured me into going with what he said. I felt confident and educated throughout this entire purchase. I could not have got this fantastic car without him. Thank you, Jeff!!!

My car buying experience with Brian at Napleton Mazda of Naperville was amazing, stress free, no underhanded sneaky stuff like you encounter with many other car dealerships and their employees. I am so grateful to have met Brian who truly did all he could to make sure I purchased a great vehicle for my family and I. If your looking to buy a car this is the place to go. Don’t forget to ask for Brian, you will not regret it!!!

Smooth purchase experience with excellent follow up. Napleton Mazda is clearly focused providing a positive customer experience - both during the sales process and after.

DEFINITELY WOULDN'T BUY A CAR FROM HERE!! CROOKS!! They sold me a vehicle that they claimed they fixed the problem and didn't!! On the same day driving the vehicle home the check engine light came on and the vehicle vibration came back. They sold me a warranty that they said would cover it and now that warranty company says its not covered. I haven't had the car for more than one day..its been at Napleton Mazda and now at Napleton Chevy. Not napleton chevy says it going to be $650 or more. When Marty Napleton said they would take care of it!!! Told them to cancel the purchase cause it's a lemon. They said I stuck with the vehicle and stuck paying for the repairs.. ABSOLUTE CROOKS AT THIS PLACE!! PLEASE AVOID BUYING FROM THEM. YOU WILL DEFINITELY REGRET IT

I purchased my new Mazda CX5 from this dealership. I had a wonderful experience there. This was my best car buying experience. I felt welcomed and felt completely at ease buying from this dealership. Tom was fantastic to work with. I am so happy that I will continue to service my car there.

Service department manager Dennis Tiffert is absolutely professional, knowledgeable and nice person. Outstanding customer service provides Jennifer Murray.

Came in for service everything went great! The new remodel is really nice and great customer lounge.

A+ experience at Naperville Mazda! Everyone was easy to work with and made the process a breeze! Highly recommend. And I love my new CX-5!